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Frequently Asked Questions

Ordering & Customization

How can I customize my Zenith PC?

Our PC Builder allows you to select your preferred case size, performance level, and components. You can also choose between receiving your PC fully assembled or as a DIY kit.

Can I supply my own parts for a build?

To ensure compatibility and maintain efficient build times, we only use components sourced through our verified suppliers.

Are all components brand new?

All components in Zenith PCs are brand new, except for processors (CPUs) and graphics cards (GPUs), which may be pre-owned or refurbished. For more details, please refer to our Component Guide page.

Payment & Shipping

Do you offer financing options?

We are actively working to introduce financing options, including flexible installment plans, in the near future.

Do you offer discounts or promotions?

Occassionally, we release coupon codes to Zenith partners. We always provide a 5% discount for students, teachers, healthcare workers, and first responders. To receive a discount code, please message us a proof of eligibility on our Support page.

Occasionally, we release coupon codes to Zenith partners. We always provide a 5% discount for students, teachers, healthcare workers, and first responders. To receive a discount code, please message us a proof of eligibility on our Support page.

Can I cancel my order?

Orders can be canceled within 24 hours of purchase. After this period, cancellations are not possible. To cancel, send us a cancellation request with your order number on our Support page within the 24-hour window.

Orders can be canceled within 24 hours of purchase. After this period, cancellations are not possible. To cancel, send us a cancellation request with your order number on our Support page within the 24-hour window.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number. You can also monitor your order status through your Zenith account.

What should I do if my PC arrives damaged?

If your PC arrives damaged, contact us immediately with photos of the damage. We will arrange for a repair or replacement based on the situation.

If your PC arrives damaged, contact us immediately on our Support page with evidence of the damage. We will arrange for a repair or replacement based on the situation.

Do you offer expedited shipping?

Yes, we provide expedited shipping options at checkout. Estimated delivery times vary depending on your location.

Assembly & Performance

What kind of testing do you perform on assembled PCs?

Every assembled Zenith PC undergoes rigorous performance testing, including temperature monitoring, stability assessments, and benchmarking, to ensure peak performance.

Do Zenith PCs come with pre-installed software?

We install only essential drivers and a clean version of Windows (if selected). No unnecessary software or bloatware is included.

Can I request a specific BIOS update or overclocking setup?

To maintain system stability and compatibility, we do not offer BIOS updates or overclocking services.

What cooling solutions are available?

We provide a selection of air cooling solutions, ensuring optimal airflow and thermal performance. Every PC includes a minimum number of fans to maintain high cooling efficiency.

Returns and Refunds

What is your return policy for assembled PCs?

For details on returns, please refer to our Returns and Refunds Policy section.

For details on returns, please refer to our Returns and Refunds Policy.

Do you offer a trade-in program?

We do not have a trade-in program at this time.

Can I return an unassembled PC kit?

Returns are only accepted for non-working components in unassembled PC kits.

How can I contact support?

Signed-in users can reach us via message on our Support page and we will respond within two business days.

Signed-in users can reach us via message on our Support page and we will respond within two business days.

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